Return & Refund Policy

Viona Musirawas OU
Architectural, 3D Design & Civil Engineering Consultancy

Last Updated: June 2025

1. Overview

At Viona Musirawas Company, we strive to provide high-quality architectural, 3D design, and civil engineering consultancy services. Due to the nature of our digital and consultancy-based services, our refund policy is structured to ensure fairness for both our clients and our business.

Please read this policy carefully before engaging with our services.

2. Eligibility for Refunds

Since our services are primarily digital (3D designs, architectural plans, engineering consultations, etc.), refunds are considered under the following conditions:

  • Project Cancellation Before Commencement: If a client cancels a project before any work has begun, a full refund will be issued.
  • Unsatisfactory Work (Partial Refund): If the delivered work does not meet the agreed-upon specifications, a partial refund may be considered after review.
  • Non-Delivery of Services: If we fail to deliver the agreed services within the stipulated timeframe due to our fault, a full or pro-rated refund will be issued.

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • If the client changes their mind after the work has started.
  • If the project has been completed as per the initial agreement.
  • If revisions or additional work are requested beyond the original scope.
  • If the client fails to provide necessary information or delays the project timeline.

4. How to Request a Refund

To request a refund, please contact us via:

Include the following details:

  • Your name and contact information
  • Project reference number (if applicable)
  • Reason for the refund request
  • Any supporting documents (e.g., contract, initial agreement)

5. Refund Processing Time

Once approved, refunds will be processed within 7-14 business days and credited back to the original payment method.

6. Contact Us

For any questions regarding our Return & Refund Policy, please reach out to us:

Viona Musirawas Company
📍 Office: Harju maakond, Kuusalu vald, Pudisoo küla, Männimäe/1, 74626 Estonia
📞 Phone: +447411574678
📧 Email: contact@vionamusirawas.com

Thank you for choosing Viona Musirawas Company for your architectural and engineering needs!